We were so looking forward to our trip to Playa, we kept commenting on how excited we were to be doing the all-inclusive thing where we could just show up and not have to think about a single thing. No worrying about where we wanted to go for breakfast and lunch or how much to budget for the day, no carrying money around, etc. Just show up and relax! We've stayed in all-inclusive resorts before and never had a problem (unlike many folks who refuse to travel this way because you're "trapped" if things are bad), in fact our favorite resort was just about an hour away in Cancun, The Royal Solaris. Unfortunately our long awaited trip was anything but relaxing.
Where to even begin with an explanation of our family vacay to Mexico... I guess from the start, at the airport. United Airlines so kindly booked our seating arrangements with the kids sitting on one side of the aisle and us on the other. Thankfully the dudes were behaved enough not to completely ruin the experience for the other travelers seated next to them but it was an exhausting 4 hour flight constantly reaching across the aisle to keep them entertained and happy. Oh yes and we were in the last 2 rows of the plane which meant ALLLL of the people on the plane and flight attendants were walking past our seats to the bathrooms every .4 seconds. In the end, we landed, the kids loved the flight and had a blast so all was fine as we took the shuttle to National rental car where I'd pre-booked our car. I reserved and paid our rental car fee via credit card before we arrived, when we showed up it was a classic bait and switch and we ended up with an extra $150 worth of charges that were MANDATORY yet never once mentioned until we arrived of course, including an 18% tax rate... nice. Got the carseats in the car, and the seatbelts don't lock out to properly secure the carseats... I guess this is normal in Mexico?? Ugh, I was beyond annoyed by now and hot and swollen but we got on the road and drove cautiously down to Playa Del Carmen ready to be done with our long day of travel.
Managed to find the resort, pulled the car up to the front not exactly sure where to go and got out to check in. No one greeted us or pointed us in the right direction... so we just went to the counter and got checked in by a less than enthusiastic person that basically didn't speak to us but just handed me a paper to sign and slapped green wristbands on us and told us someone else would show us the "amenities". At this point, Pepe, our "tour" guide says "welcome to my country" and asks how old we are.... say what?? Yes, he asked us how old we were after finding our name on his chart "for marketing purposes". We ask him whether we should go park the car before our "tour" and he says yes so I stand there with him and he proceeds to ask me what we do for a living as hubby parks... once again whaaaatt?? I started to catch on to what he was doing, he was gathering info for his timeshare presentation that he was attempting to rope us into. You know, you must meet certain qualifications ie. age, income, etc in order to be a good candidate. At this point I got annoyed and stopped answering his questions. We'd been traveling for nearly 12 hours and I just wanted to get him to show us our room and take the kids to the pool as we'd promised all day long. Instead, he sits us down in the lobby, orders over some lemonade and proceeds to show us a magazine page by page of ALLLL the areas in the Mayan Riveria that are pretty and touristy and he then tells us that we should do a tour during our trip to see all about the amenities in the resort (I thought we were already doing the "tour" with him...??). We just nodded along and he tells us that 8:00am is LATE for the resort, that things get moving very early here and says so I'll sign you up for 8 am tomorrow for the tour. Uhhh whaaatt? First off buddy we're on vacation, I'm not waking up "early" for some stupid tour on the first day, what the hell? He asks us "when you book these kinds of vacations what credit card do you usually use? Visa or Mastercard?" I finally look at him and tell him we're done, the kids are ready to get to the room... I was in complete disbelief that this was how they "welcome" guests and I could've slapped someone. Oh one other tid-bit Pepe informs us of is that unless you're one of the Royal Elite guests you only get to eat in the variety of non-buffet restaurants 1 night per 3 nights stay which meant we'd get to dine at an actual restaurant just one time during our trip and all other nights we were stuck with the buffet. WTF? This surely wasn't mentioned on ANYTHING I read, not on our travel reservation, not on the website, nor mentioned at check in... I basically took all of this in and resolved to get the hell out of the lobby, get to the room, and deal with it in the morning. There was no way I was going to accept that, they'd be fixing it for damn sure.
Off to our room to FINALLY relax... supposedly. They gave us a golf cart ride to our building, I was busy taking in the sights and didn't really notice how far we went and even after staring at the map of the resort didn't really grasp how LARGE the place was. I mean the entire resort was huge, it was more than a hike to get to ANYTHING which I started to realize after a day or so when my feet were swollen up like balloons and I was getting contractions every damn time we left the room. We finally started counting the distance after a few days and came to the conclusion that it was nearly a QUARTER MILE from our building to the main center of the resort where most of the restaurants were, the snacks, the main pool, pretty much where you needed to go for anything. The lobby, parking lot and other restaurants were even farther. Oh yea, and our room was on the 3rd floor... with no elevator. Hubbs informed me that it was 34 steps... oiy.
Our "upgraded" room (thanks to a promo I found online) was a junior deluxe suite which meant a living room area and bedroom area with balcony. So the kids had a pull out sofa for a bed and we had a king. I threw the luggage down and sat on the bed getting ready to decide what we wanted to do for dinner since our hopes of hitting the pool were out thanks to Pepe. I immediately noticed some nasty looking "drip" like stains on the headboard of the bed... omg... BOTH sides. Ick. Figured I'd sleep on the opposite end of the bed and once again deal with this all in the morning because I was OVER IT by then.
Off we ventured to our first dinner. A buffet of Mexican fare sounded great so we stopped in to La Mascaras one of the resort buffets and had some pretty decent food. My only real complaint was that the restaurant had no air conditioning. It was hot as hell and humid even at night, so we sweat to death during the meal but at least filled our stomachs, listened to some mariachi, and headed off to explore a little bit of the resort before hiking back to our room to sleep. We'd soon find out that sweating to death and lack of air-conditioning was going to be our life for the next 6 days YAAAYY, literally everywhere. Apparently this is what makes an "Eco-Resort" ..... hmmm.... or something like that I suppose. Oh and another inkling of what was in store for us at the "Eco-resort" was the abundance of mosquito repellant dispensers located every 20 feet around the entire resort like a hospital with hand sanitizer or something. Oh boy... this was day 1.